These Terms and Conditions (“Terms”) apply to all websites, services, software, and mobile
applications provided by Royalty (“Royalty”, “we” or “our”),
including the website www.royaltybd.com.
The website and
mobile application together are hereinafter referred to as “Website”.
Royalty is a business entity which provides lifestyle facilities and consumer marketing (hereinafter referred to as “Services”) to its clients (hereinafter referred to as “User” and collectively referred to as “Users”) such as premium service, special privileges, discounted price or special offers at restaurants, gym, transportation or other consumer-related products by partnering with these companies or entities.
Upon usage of this website, the user agrees to the Terms and Conditions as mentioned in this document.
1.1 Partner entities are the entities with whom Royalty will enter into an
agreement to provide special offers or Services to the Users of Royalty’s Website (hereinafter
referred to as “Partner” and collectively referred to as “Partners”). Services, offers, promotional
materials or any other content provided by the Royalty to be displayed on the Website is hereinafter
referred to as “Contents”.
1.2 Partner will be solely responsible for their respective contents being displayed on the Website.
1.3 Partner guarantees that their Contents do not violate any copyright, intellectual property rights or other rights of any person or entity, and agrees to release Royalty from all obligations, liabilities and claims arising in connection with the use of (or the inability to use) the Services offered by the Partners.
1.4 The Partners grant Royalty the permission to publish and modify their content on the Website.
2.1 Partners grant Royalty a perpetual, royalty-free, irrevocable,
non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative
works from and distribute such Contents or incorporate such Contents into any form, medium, or
technology now known or later developed.
2.2 The material (including the Contents, and any other content, software or services) contained on the Website are the property of Royalty, its subsidiaries, affiliates and/or third party licensors. Any intellectual property rights, such as copyright, trademarks, service marks, trade names and other distinguishing brands on the Web Site are the property of Royalty. In other words, no material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Royalty.
3.1 Royalty reserves the authority to transfer User or Partner information to government security agents and relevant Government regulator in issue of a trial, a security concern raised by any security agency of the government of Bangladesh or for any regulatory compliance that might compel Royalty to release User or Partner information.
4.1 As a member of the Royalty Paid Membership, you will be issued a membership subscription plan(“Royalty
Membership”). You will also get a membership card on your smartphone device
which supports Android or iOS, by downloading Royalty mobile application from your app store
and signing up. You are responsible for the costs involved in installing
and using the Royalty mobile application, on your mobile device. Please ensure to upload your authentic photo on the Royalty platform to be able to use the service & redeem your available Royalty reward points.
4.2 By using your Royalty Membership Card in any of the Royalty Membership's partner outlets for the purpose of earning Royalty reward points, you automatically provide acceptance of the Royalty Membership along with its rules, terms, and conditions, which are subject to amendment from time to time.
4.3 Royalty reserves the right to modify or close the Royalty Membership, or to change, cancel or withdraw any of the terms and conditions, without assigning any reasons whatsoever at any point of time at its own discretion. It reserves the right to discontinue Royalty Memberships - existing or new – permanently or temporarily. The participating outlets and Royalty Partners may also change from time to time, at the discretion of Royalty. Royalty will use reasonable efforts to include up-to-date and accurate information on the website: www.royaltybd.com for any such change, cancellation, addition, withdrawal or modification. It is your responsibility to carefully read, agree with and accept these terms and conditions. Your continuance as a member shall signify your acceptance to be bound by the latest terms and conditions applicable from time to time. If you do not agree to (or cannot comply with) any of the terms and conditions, we encourage you to surrender/withdraw your membership.
4.4 Benefits and offers made to you through the Royalty Membership may change or be withdrawn without prior intimation. Royalty will not be responsible for any liability arising from such situations.
4.5 You are responsible for notifying the Royalty Member Support team of any change in your address or contact details.
4.6 Royalty will not be liable for any unlawful or misuse of your Royalty Membership Card or account, and it is your responsibility to ensure that your Royalty Membership Card is kept in a safe and secure at all times.
4.7 As a member you are responsible for any loss, damage or theft of your Royalty Membership Card (including but not limited to the loss of your mobile phone containing your Royalty mobile application). You must report any loss, damage or theft immediately to the Royalty Member Services Centre. Replacement Royalty Membership Cards that are issued for any reason whatsoever will have a new membership number and will be replaced for a penalty of 400 BDT(for regular card) and delivery charge or customer can use the App as a replacement.
4.8 Any loss of Royalty Membership Card or misuse of lost Royalty Membership Card shall be your sole responsibility and Royalty will not be held responsible. The loss should be advised immediately through the website or Royalty Member Support Team and the lost Royalty Membership Card will be suspended within 24 hours of receipt of such a request to prevent any fraudulent use. A new Royalty Membership Card will be issued to you with a new membership number to prevent any fraudulent use of the previous membership.
4.9 If benefits, facilities or arrangements are provided or made available to a member as a result of his/her membership, whether these are provided by Royalty or by Royalty Partners, such a member will be personally liable for any and all costs, taxes, surcharges, fees, charges, claims or liabilities of whatever nature arising from the provision or availability of such benefits, facilities or arrangements.
4.10 For security reasons, only your personal mobile number can be registered in your account and using mobile numbers that belong to someone else is not permissible. Your Royalty account can only have one phone number attached to it. To ensure you receive communication from Royalty, an accurate and up-to-date personal mobile number and E-mail address is required at all times.
4.11 By enrolling in the Royalty Membership, you unconditionally grant your consent to Royalty to collect, retain, use and disclose information contained in the Royalty membership Application form or otherwise provided to Royalty or Royalty Partners pursuant to the Royalty Membership and your other personal information including but not limited to your name, E-mail address, addresses, contact numbers, date of birth and transaction details etc. for the following purposes:
● To ensure the efficient running of the Royalty Membership, including the accrual and redemption of Royalty reward points
● To provide information about the Royalty Membership
● To develop/offer new products and services
● For accounting and audit purposes
● For marketing, market research and analysis purposes
● To be disclosed as required by law
● To send you communications (or to contact you) about promotions, services, products and facilities offered by Royalty or Royalty Partners
● To assist in the planning, development, and implementation of the Royalty Membership
● To disclose and share with Royalty Partners and permit them to use and/or retain it for any of the aforesaid purposes, including directly contacting you strictly with respect to the Royalty Membership.
4.12 While Royalty will endeavor to ensure that the services, benefits, facilities, and arrangements as expressed or advertised by Royalty and the Royalty Partners will be available to the members, Royalty will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.
4.13 Royalty shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, either the Royalty Membership or any of the facilities, benefits or arrangements which are made available to members, including, without limitation, Royalty Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.
5.1 The Royalty Membership Card shall always remain the property of the Royalty and you will only
be the custodian of the same.
5.2 Royalty reserves the right to modify or change User packages, including the price and the Contents of the Services provided to the Users.
5.3 Activities of the Users and Partners in relation to the Website have to be in line with the business policies of Royalty.
5.4 Your Royalty Membership can be revoked or refused without notice if you are involved in any act of fraud, shoplifting, cheating with or without cause. The membership can also be revoked if you are found to be involved in any sort of misuse of the Royalty Membership Card. In this given scenario all your existing Royalty reward points on the Royalty Membership Card shall also stand canceled and cannot be redeemed.
5.5 Members should ensure they upload their authentic photo immediately to ensure protection from fraud. You cannot avail offer at our partner outlets if your photo does not match your membership while scanning.
5.6 The Membership will be allotted purely at the discretion of the management and final decisions on all matters relating to the Royalty Membership Card shall rest with Royalty.
5.7 A member who has completed their puchased time period will be updated to the option to renew their membership to avail the membership again. If the member forgets to renew his/her membership, the membership will become inactive and guest user unless he or she renews the membership.
5.8 A member shall at all times hold only one valid Royalty Membership Card in his name. If found otherwise, Royalty reserves the right to cancel all Royalty Membership Cards held by the Person in his name and the Royalty reward points accrued in such cards cannot be redeemed.
5.9 Royalty is not obligated to refund money or provide any damages if a User is barred from using Royalty’s Services for any reason.
5.10 Royalty holds the right to revoke the right of any User from using the Website and Services offered by its Partners.
5.11 Royalty is not liable for any injury, claim, liability or damages arising out of, any error or omission on the Website or any of the third party links accessed through the Website.
5.12 Royalty reserves the right to change the membership prices at anytime.
5.13 Royalty reserves the right to withdraw or cancel any or all of the Royalty Membership Cards issued; refuse to award points; refuse the right to redeem Royalty reward points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
5.14 Royalty has the right to modify the manner in which Royalty reward points are earned and redeemed, including the number of Royalty reward point earned and the value of these Royalty reward points, and will endeavor to notify you of any changes in advance.
5.15 When a member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the provider of said benefits, facilities or arrangements.
5.16 Royalty reserves the right to terminate any account with fake name or information.
The terms and conditions as published on the Royalty website: www.royaltybd.com subject to amendment, shall be final, binding and supersede the terms and conditions herein and other information as provided in relation to the Royalty Membership.
6.1 Partners and Users agree to indemnify Royalty as well as its officers, authorized representatives, employees, agents, from and against all losses, expenses, damages and costs, including attorney's fees, resulting from any violation of this Terms and Conditions (including negligent or wrongful conduct).
7.1 Royalty will collect information from Users and Partners. It is a condition of use of Royalty that each User and Partner consents and authorizes Royalty to collect and use this information. Royalty also reserves the right to disclose it to any other person for the purposes of administering, supporting and maintaining Royalty, as well as for improving the Website, for example by using the information for research, marketing, product development and planning.
9.1 All offers, discounts and services that are provided to the members of
Royalty are subject to a specific period of time as will be mentioned in the offer package.
9.2 Royalty reserves the right to cancel any discount program agreement with any of the discount Partners without any prior notification to its members or customers.
10.1 We encourage you to be upfront and honest in your self-review. To ensure
reviews on the Website are useful and constructive, Royalty provides you with guidelines to
help you write an effective review.
Your review should be:
Honest— Your review should be honest and not misleading. Royalty only posts reviews submitted by customers who have had a firsthand experience with the facility being reviewed. We will not accept reviews from anyone that has a relationship with the facility, including the owner, management and employees of the facility or a competing facility. We will not accept reviews from reviewers that receive compensation or the promise of compensation (such as a discount off the facility's rental fees or a free product) in exchange for a review. Failure to disclose any compensation you received or will receive in connection with a review is a violation of these Review Terms and Conditions and may be a violations of applicable law.
Relevant— Reviews can be extremely helpful to fellow seeking customers. Please stay on-topic in your review, and avoid discussing anything NOT related to the facility you are reviewing.
Appropriate—We know that not every customer experience is positive, so you're encouraged to share the good, the bad and the ugly. That being said, Royalty reserves the right to use our best judgement in publishing submitted reviews. To ensure your experience is ultimately shared with other customers, please avoid the following in your review:
Royalty reserves the right to monitor and publish all submitted reviews. If any review is found to be in violation of these Review Terms and Conditions, Royalty reserves the right to deny publication of the violating content. Royalty will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Review Terms and Conditions or of any applicable laws. Royalty reserves the right to remove any content from the site at any time, for any reason.
11.1 As a member, you will earn Royalty reward points when making qualifying
purchases of products and services at participating ‘Royalty Partner Outlets’ listed as Royalty
Partners or Partners at https://www.royaltybd.com by showing your Royalty Membership Card at the time
of purchase, in Dhaka. Royalty may also partner with one or more providers of goods or services
and allow them to participate in the Royalty Membership from time to time, which includes food and
drinks, lifestyle, health and fitness, entertainment, beauty and spa, hotel services for providing goods
and/or services to the members of the Royalty. These terms and conditions relate to the membership,
earning and redeeming of Royalty reward points under the Royalty Membership from its launch.
Your aforesaid consent will continue in effect unless you withdraw the consent by notice in writing to Royalty Member Services Centre. Withdrawal of consent may mean that certain services may no longer be provided to you, and also entitles Royalty to terminate your membership at its sole option.
12.1 Members can redeem points accumulated in their accounts in exchange of products/offers available on the redeem page on Royalty platform.
12.2 Any physical product redeemed in exchange of points can be collected from the office address (within 3 working days) or can be taken as home delivery paying the charge of delivery.
12.3 Royalty Reward Points available for redemption cannot be exchanged for cash.
12.4 Royalty Reward Points can have a maximum of 500 points in 24 hours. No points will be added as Royalty Reward Points if it reaches 500 points within a day.
12.5 In case of any difficulties such as no internet connection, electricity or unable to provide a discount to avail reward points on member’s account, discounts on customers' total bill will still be applied without the Points. If the member wants the Points, he/she has to call us and explain us the situation with the total transaction bill receipt as a proof via e-mail within 2 working days so that we can update their Royalty Reward Points on their profile.
12.6 Royalty reserves the right to modify, cancel or withdraw the terms and conditions at any point of time at Royalty’s own discretion, which includes the right to withdraw or cancel any or all of the Royalty Membership Cards issued, refuse to award points, refuse the right to redeem points collected for any breach of these conditions or failure to pay for the purchases without prior notice.
The terms and conditions (“Terms”) apply to Royalty’s Refer FnF program (“Program”). By referring FnF, acting on a referral, using the Program, or otherwise participating in the program, the referring person or Referrer (“Referrer”) and/or the referred person or Referee (“Referee”) agree to be bound by these Terms:
13.1 The person referring is termed as Referrer and the person being referred is termed as Referee.
13.2 If you are eligible for the refer FnF Program, you will see the refer details under the user account of royaltybd.com.
13.3 Referring customers will receive Royalty Reward associated with the Refer FnF Program they are eligible for, only if they are registered in the paid membership plan.
13.4 Royalty serves the right to change the referral Points, royalty rewards
14.1 Royalty is governed by the laws and regulations of Bangladesh. Partners and Users agree to the Bangladesh courts, with the District Court of Dhaka as the court of the first instance, will have jurisdiction over any dispute or claim relating to the use of Services or the Website of Royalty.