FREQUENTLY ASKED QUESTIONS

Memberships

What are the types of Membership Royalty Bangladesh offers?

We are currently offering two types of membership programs:
1. Non-Card Holders: Non-Card Holders do not have access to any transaction at our partner stores or avail any of our discounts/coupons. To unlock all the facilities on our platform, such member should buy our card.
More on how to order a card can be found here.
2. Card Holders: We have two types of card holders:
i. Gold Membership: Has access to all the facilities available on our platform except for Getaways.
ii. Platinum Membership: Has access to all the facilities available on our platform.

How to upgrade your Non-Card Holder Membership account to Royalty Card Holder membership account?

To upgrade, simply click on “Buy Card” on your account and complete the following steps.
Card

What is the price of your membership card?

Gold Membership is BDT 999 for 1 year and Platinum Membership is BDT 1499 for 1 year.

How do I activate the card?

After receiving your card, simply log in & enter your card number in the "Activate Card" option in your account. More info on our blog post.

How do I use the card?

Royalty card is quick and easy to use. Take it out of your wallet and simply hand your card to the cashier to scan and process the discount. Once the partner completes processing the discount on their checkout app by scanning your QR, you will get a notification on your account regarding the transaction. At the same time points will be added to your account. Regarding points, check the ‘Rewards’ section. Walk away with guaranteed discounts and much more with every purchase.

Is it possible to avail the discount without using my card?

Yes, you can alternatively use our app to avail discounts. On the bottom navigation bar, in the center virtual card, flip the card on the screen where you will find your QR code. Our Partners will scan that QR code. However, in both cases, you need to be physically present along with your account logged in during checkout.

How do I renew my membership plan?

You will be able to renew your card when the membership is about to end, which is 12 months from the day it is activated. To renew, sign in to your "User Account" and click on "Renew Membership" button, then fill out the form and follow the instructions.

Help - I have lost my Royalty card!

If you have lost your card or the card is either damaged, stolen or misplaced, E-mail us at support@royaltybd.com or call us at +880-963-862-0202.
***Please note that you will be charged BDT 400 for a replacement card.
Mobile

What does the mobile app allow you to do?

The mobile app will allow you to:
  • • Access your user profile
  • • Track your loyalty points
  • • Search offers by category
  • • View the latest deals
  • • Search for new deals
  • • Find information about our Business Partners
  • • Follow your favorite places and businesses
  • • Rate & review your favorite places

Can I use the mobile app instead of the card to get discounts?

Yes, you can use our app to take full advantage of the exclusive discounts offered by us and the registered account holder has to be present during the transaction.
General

Where can I use my Royalty card?

You can use our card at any of our Business Partner outlets, click here to view all our partners outlets along with branches.

Can I avail a discount if I am not a card holder, out with my friends and family who are members?

Yes, you may take advantage of the discounts as long as the card holder is the person paying for the bill.
Registration

What is the criteria to fill up the registration page?

To register you must provide the following:
  • • Basic information.
  • • Valid mobile number.
  • • Active E-mail.
  • • A recognizable picture of yourself.
  • • Full details of your present address.

Want to join now? Sign-up here!

Payments

Will I receive an invoice for my membership?

Yes, your invoice will be emailed to you as soon as you are enrolled in one of our membership plans.
For Cash On Delivery: It takes 1-2 working days to receive the invoice via E-mail as we authenticate your account on our system.
For Online Payment: Instantly.
You may also request for an invoice for your purchase if you have not received one by emailing us at support@royaltybd.com.

What are the payment methods?

You can pay by using a VISA, MASTERCARD, American Express, Bkash or Rocket on the website. You can also pay via Cash on delivery.
Account

How do I change my password?

To change your password, log in to your "User Account" and click on the top right menu. Now, click on "Edit Profile" where you can change your password and any other information.

I forgot my password. How do I reset it?

If you’ve forgotten your password, click on "Forgot Password" on the login screen and follow the on-screen instructions. You will receive an E-mail with your username and a link to reset your password.
Delivery

When will my card arrive?

Your card will arrive within 7-10 working days (2-3 working days in addition) from the date of your purchase. Please contact Royalty BD at support@royaltybd.com if your card does not arrive on time or if you feel that there is something wrong with the delivery.

Is there a delivery charge?

Yes, the delivery charge of the card all over Bangladesh is BDT 60 only.

Can I order cash on delivery outside Dhaka City?

Sorry, we are not offering cash on delivery outside Dhaka city.

Which areas/divisions are excluded from Cash on delivery?

Dhaka Suburbs (Include Savar, Ashulia, Tongi, Narayangonj, Keranigonj and Gazipur) and rest of the divisions.

What is the shipping procedure for outside Dhaka City?

We use Sundarban Courier Service to send cards for outside Dhaka City. Once we hand it over to Sundarban, we won't be responsible for any kind of damage or loss. If you don't pick your parcel on time, your order will be cancelled with no refund issued.

Can I cancel my order after the order is placed?

Once an order is placed, we at RoyaltyBD won't be able to cancel the order. This is because the information is immediately used to process your card. If you place a false order and do not take the card within a week after 3 delivery attempts, we will blacklist all your information on our site.
Review

Where can I place my review(s)?

You can place your valuable review(s) in the Ratings & Reviews section on our partners' profile(s).

Can I edit or delete my review(s)?

Once you have submitted your review, it cannot be edited. Instead, you may choose to delete the review and resubmit it with changes.

What is considered fraud?

Visitors to Royalty Bangladesh expect that the site will provide them with unbiased reviews and content for various attractions, restaurants, fitness centers and other venues. Members who wish to share their personal experiences with the Royalty Bangladesh community provide this content.
Royalty Bangladesh is committed to ensuring the integrity of the content it collects and provides to its members.
Any attempts to mislead, influence or impersonate a member of Royalty Bangladesh is considered fraudulent, and is subject to penalties. This may include but is not limited to:

- Attempts by an owner or agent of a property to boost the reputation of a business by:
  • • Writing a review for their own business.
  • • Utilizing any optimization company, marketing organization, or third party to submit reviews.
  • • Impersonating a competitor or a guest.
  • • Offering incentives in exchange for reviews of their business, including discounts, upgrades or any special treatment.
  • • Asking friends or relatives to write positive reviews.
  • • Submitting reviews on behalf of guests.
  • • Selectively soliciting reviews (by E-mail, surveys or any other means) only from guests who have had a positive experience.
  • • Pressuring members of Royalty Bangladesh to remove a negative review on their pages.
  • • Asking guests to remove their reviews in return for a discount or incentive.
  • • Prohibiting or discouraging customers from posting negative or critical reviews of their experiences.
Refer

How can I refer my friends & family?

On your account, click on "Rewards". You will find your referral code. Send this code to your friends & family to earn up to BDT 50 bonus.

How do I use the referral code?

In the card payment page, you will find a field to enter the referral code.
Rewards

How can I earn Reward Points?

When you avail discounts at our partner stores, you earn Royalty points. BDT 1 discount is equal to 1 point.

Is there any limitation of the points?

You can earn up to 500 points a day. It can be single or multiple transactions in any partner outlets.

How can I avail my Rewards?

You can redeem a cash coupon worth BDT 250 when you have a minimum of 2500 points in your account. To view your coupons click on available coupons in the Rewards section of your account.

What does 1x, 2x, 3x or N/A mean?

1x points at any of our partners means you get 1 Royalty Point on every taka discount.
2x points at any of our partners means you can get double your Royalty Points up to 500 points a day and so on.
N/A means that no points available at that partner.

How can I benefit from referring my friends & family?

If your friend or family member wants to subscribe for gold card membership, both of you will get a cash bonus of BDT 25 and for platinum card membership, both of you will get a cash bonus of BDT 50. Each time any of your friends or family members subscribe, the bonus amount is added to your account. You will be able to use the cash coupon at our partner outlets once you have a minimum of BDT 250 in your account.
Privacy

Is my private information secure with Royalty BD?

We uphold a very strict standard for our privacy and confidentiality. We use data to make our services even better, but you decide what type of data we collect and use. We build & edit profile to give you access to easy-to-use tools that will help you to manage your privacy and security. Please refer to our Privacy Policy page for further details.